For the time being, our products are only available for shipping to countries within Europe. We are a growing company and we simply can't afford free deliveries. Yet.
Here are the usual delivery times from the moment your order has been shipped and the delivery costs:
– Austria: 1–2 days / €4,20
– Germany: 2–4 days /€9,00
– Rest of Europe: 5–10 days /€12,90
– Switzerland: 5–10 days /€14,50
– sadly, we currently don't deliver to the UK due to Brexit regulations
You will be provided with a tracking number as soon as your item is shipped.
Every item can be refunded or exchanged within 14 days of receiving it. You will have to cover your own return shipping costs but we will cover the shipping costs of your exchanged item if that is the case.
If you want to return one or more items you purchased please contact us no later than 14 days from receiving your item(s) at firstname.lastname@example.org and we will inform you about the return/refund/exchange procedure.
We make no compromises on costs or sustainability as we strive to provide you with the highest quality possible, in every product we develop. Therefore the materials, ingredients and packaging costs are a lot higher compared to mass production companies.
Each and every one of our products is designed and hand-made by our founders together with a small team of talented craftspeople we work with in Vienna, Austria.
All our production partners are paid fairly.
We personally wrap every item with the greatest care for detail.
We’re pretty honoured to be right here with you for this journey.