Delivery & Returns

DELIVERY
For the time being, our products are only available for shipping to countries within Europe and the USA. 

Here are the usual delivery times from the moment your order has been shipped and the delivery costs:
– Austria: 1–2 days / €4,90
– Germany: 2–4 days /€6,00
– Rest of Europe: 5–10 days /€12,90
– Switzerland: 5–10 days /€14,50
– USA: 10-15 days / €23,00
– sadly, we currently don't deliver to the UK due to Brexit regulations


You will be provided with a tracking number as soon as your item is shipped.

 

RETURNS

Every item can be refunded or exchanged within 14 days of receiving it. You will have to cover your own return shipping costs but we will cover the shipping costs of your exchanged item if that is the case.

If you want to return one or more items you purchased please contact us no later than 14 days from receiving your item(s) at hello@mama-matters.com and we will inform you about the return/refund/exchange procedure.

ETHOS
We make no compromises on costs or sustainability as we strive to provide you with the highest quality possible, in every product we develop. Therefore the materials, ingredients and packaging costs are a lot higher compared to mass production companies.

Each and every one of our products is designed and hand-made by our founders together with a small team of talented craftspeople we work with in Vienna, Austria.

All our production partners are paid fairly.
We personally wrap every item with the greatest care for detail.
We’re pretty honoured to be right here with you for this journey.

Thank you.

When a baby is born, so is a mother.

Behind the scenes

This is us! Delia Wieser—innovation consultant and mother a boy—and Katharina Griesbacher-Tafner—designer and mother of two boys.

We were surprised by the sheer number of things you need right after giving birth and by the transformation that both mind and body undergo. Traditional postpartum care for women has been lost over time and with the shift toward individualization. We’re here to change that. So our playdates with our sons quickly turned into meetings for the two of us. And here we are now.

Delia’s experience as a trend researcher, as well as her work as an innovation consultant with dozens of companies from around the world, were essential to developing the project’s core idea and continue to drive our product development and business strategy.

Katharina is our head of aesthetics. Her experience in brand building for startups and her focus on sustainable design are invaluable to the development of our product portfolio and visual identity.